*Don't worry, your order is on the way.

Roughly half of our orders are first dispatched with a different shipping carrier than USPS, and they travel until they are dropped off at a USPS facility near your location, which then makes the final delivery (Note: this only applies to US and Canada orders).

For these orders you won't receive tracking updates until the package is dropped off at the designated USPS facility by the starting carrier.

If you have any questions about this, do not hesitate to send us a message!

Please give us 1-3 business days to process your order before it ships.

Our average shipping times range from 5-11 business days.

You should be able to track your order through your order shipped email. If you are having trouble tracking your order, please contact us.

We automatically send out an order confirmation within 5-10 minutes of your purchase.

If you haven't received one, you can double check your spam folder in case it has ended up there.

We have a 30 minute order cancellation policy which means you have 30 minutes after your purchase to request to cancel or change it.

If it hasn't been 30 minutes yet, please email us.

We're sorry to hear that! Please contact us immediately. We prioritize these matters and will do our best to solve the situation.

This typically occurs due to an issue with the shipping details. Please get in touch with us to provide your full and accurate address, and we'll reprocess the shipment right away.